Transcribe notification

[Heather80]

Hi there, 

I have been using Zoom for quite some time. Suddenly last week, when I answer any call, there is a notification that "This call is being transcribed." It happens a second time if I am doing a warm transfer. It also happens for the other person if I do a direct transfer. 

[MGSR]

Hello @Heather80,

Welcome to the Zoom Community! We're glad to have you here.

This could be due to a feature or setting that has been recently enabled or updated in your Zoom environment. Here are a few potential reasons and solutions:

• AI Companion Features: Zoom has introduced AI-powered features that can automatically generate summaries and transcriptions of meetings and calls. It's possible that these features are being used in your environment, causing the notifications.
• Smart Recording: This feature allows for the review of cloud recordings with highlights, summaries, and next steps. It might be configured to automatically transcribe calls.
• Check Settings: Ensure that no new transcription settings have been enabled in your Zoom account or organization. You might need to adjust these settings to disable the notifications.

If the issue persists, it might be helpful to check with your organization's IT department or Zoom support for more specific guidance.

[MGSR]

Hi @Heather80!

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Have a great day!