cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Failed to Convert Recording

nancytarlow
New Member
New Member

I've been using Zoom for years and this hasn''t happened before. 

 

After finishing my recording, I got this message:

"Failed to Convert Recording

There is not enough space on the disk (which is weird since I had just deleted several prior recordings).

You need to make more space available on your disk by deleting files, then convert your recording by double-clicking the following files in the destination."

 

So I went ahead and deleted far more recordings then the one I had today (about 35 minutes), emptied the trash and the tried to double click on the two that said to "double click to convert..."

 

So, the file enlarges for a second and then nothing happens.

 

I have a Mac Pro if that's helpful.

 

Thank you so much! It was an important recording and I don't want to lose it. 

 

 

0 REPLIES 0