Setting Caller ID Name

[blgriffin83]

I just setup a phone plan plus an extra number. I am trying to figure out how to setup the caller ID name when calling out. I'd like to have our company name display when calling from either number. How can I set this up?

[Eliot]

Hi blgriffin83,

How to change the main company or site caller ID name

The caller ID name is displayed all outbound calls from the organization. If have multiple sites, you need to change the caller ID name for each site. You cannot change the caller ID names of individual users.

Note: Your caller ID is only applied to US and Canada phone numbers.

Receiving parties will not see the new caller ID right away because of the process to determine your outbound caller ID name. It can take around 3 weeks for the new caller ID name to be updated for external providers.

Even with multiple sites, your organization can only have one main company number. The caller ID name of the main site will be applied to the main company number.

Sign in to the Zoom web portal.

In the navigation menu, click Phone System Management then Company Info.

Click Account Settings.

Follow one of these options depending on if you have multiple sites:

If you enabled multiple sites: Click the name of the site you want to edit, then click the Settings tab.

If you disabled multiple sites: Click Account Settings.

In the Caller ID Name section, click Change next to the current caller ID name.

Enter a new caller ID name and click Save.

Note: The caller ID name has the following restrictions.

Maximum of 15 characters

Displays with all uppercase letters regardless of how you specify it in Zoom Phone

Cannot contain any special characters

Managing the main company number and caller ID – Zoom Support

Please also faq

Frequently asked questions about caller ID – Zoom Support

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thanks,  eliot