Sending calls to zoom voicemail if external number doesn't answer?

[mhl6]

Hi, I have a single zoom line for my business. Through the auto receptionist, I set up conditional call forwarding so the call routes to my assistant's cell phone after 10 seconds. 

I would like to set it up so that, if my assistant doesn't answer, the call ends with the caller in my zoom voicemail (not the cell phone voicemail). Is this possible? Or is there another way to set this up? 

[sparrow]

Basically, it's going to boil down to ring time. If your Zoom phone voicemail max wait time is set to a long ring period and your cell phone voicemail is shorter, then the cell phone voicemail will answer before Zoom voicemail will. I ran into this issue with my Cisco Webex number doing the same and shortening my Zoom voicemail max wait time resolved it for me.

[mhl6]

Thanks for replying. I don't think this worked. I have the max wait time set as short as possible (10 seconds). 

[sparrow]

My apologies. I didn't catch that you setup conditional call forwarding. I don't see an option to route the call back into Zoom voicemail since you're sending the call to an external number. I've seen this option on other voicemail platforms but haven't seen it in Zoom.