Add the ability to filter and view text messages by specific phone line, number, or queue within Zoo

[bsaravia]

Description:

Users with access to multiple phone lines (e.g., personal extensions and shared main lines) currently see all messages blended together in one unified inbox. This makes it harder to identify which messages belong to which number or queue.

Requested Enhancement:

Introduce a filter, tab, or dropdown that allows users to view only the messages tied to a specific line or queue. Optionally allow users to set a default view to their most-used line.

Benefit:

This would make message management clearer and faster for teams handling multiple lines, ensuring that messages to shared queues and individual numbers can be viewed and prioritized more easily.

[CarlaA]

Hi @bsaravia, thank you for sharing this idea!

At this time, feature requests/enhancements are not managed within our Zoom Community. We encourage you to submit this idea via the app directly, where the information will then be passed along to the relevant product team for review. Here's how to send your feedback:  Sending feedback to Zoom

Thank you!