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Has anyone experienced total Poly Trio C60 provisioning blackout starting in May 2024?

Boyan
Contributor III
Contributor III

Hi everyone,

 

Has anyone experienced total Trio C60 provisioning blackout starting in May 2024? That was the last time when C60s were able to register: Last Provision Date: May 8, 2024 (UTC) -- needless to say nothing has changed whatsoever on our end

 

The usual remedies do NOT work such as factory reset; reboot; re-provision; delete and re-add device etc

 

This appears to only affect C60; we have ton of other Poly devices (VVX250s) and those are working just fine; I do have a ticket with support; waiting to hear from them but wanted to run this by the community in case there's an on-going issue with wider scope than just our tenant

 

Thanks

Boyan

 

1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi boyan,

 

do your c60 have the current firmware?

Eliot_0-1717725120359.png

Zoom Phone Certified Hardware

 

thanks, eliot