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Has anyone experienced total Poly Trio C60 provisioning blackout starting in May 2024?

Boyan
Contributor III
Contributor III

‎2024-06-06 09:38 AM - edited ‎2024-06-06 09:45 AM

Hi everyone,

 

Has anyone experienced total Trio C60 provisioning blackout starting in May 2024? That was the last time when C60s were able to register: Last Provision Date: May 8, 2024 (UTC) -- needless to say nothing has changed whatsoever on our end

 

The usual remedies do NOT work such as factory reset; reboot; re-provision; delete and re-add device etc

 

This appears to only affect C60; we have ton of other Poly devices (VVX250s) and those are working just fine; I do have a ticket with support; waiting to hear from them but wanted to run this by the community in case there's an on-going issue with wider scope than just our tenant

 

Thanks

Boyan

 

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Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2024-06-06 06:57 PM

hi boyan,

 

do your c60 have the current firmware?

Eliot_0-1717725120359.png

Zoom Phone Certified Hardware

 

thanks, eliot

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