Extremely Disappointed with Zoom Phone Service

[Mian]

am compelled to share my utterly disappointing experience with Zoom Phone. Recently, my license for 23 seats was canceled without any justification. When I contacted Zoom’s support, I was informed that my recent payment had been canceled by my bank. However, I spoke directly with my bank, and they confirmed that they had not canceled anything on my behalf.
To add to the absurdity of the situation, I initially paid $210, only to see a mysterious credit of $176.83 appear on my Zoom account. If my payment was allegedly canceled, where did this credit come from? The lack of transparency is infuriating.
Every time I reach out to Zoom support, I receive conflicting information. Each representative seems unaware of the previous conversations, providing different excuses that do nothing to resolve my issues. It’s as if customer satisfaction is the last thing on their mind.
Furthermore, when I attempted to buy new licenses, my payment methods were repeatedly rejected, leaving me stranded and frustrated. To top it all off, one support agent accused me of violating some undisclosed policy without ever specifying what that policy is. This vague accusation is not only unprofessional but also indicative of poor customer service.
The overall experience with Zoom Phone has been a complete disaster. This service is a waste of money and time, and it’s clear that customer support is severely lacking. I strongly advise prospective users to think twice before engaging with Zoom Phone because, based on my experience, you may find yourself dealing with unnecessary headaches and unanswered questions.

[sikha]

I am in the same situation as you. Though I have no confirmation on what reason the numbers were cancelled. Looks like a tech issue from zoom end.