Email to Text Address

[Jordan_T]

We have a team of people set up with Zoom phone including SMS messaging. They are needing to receive text pages from an automated system that sends alerts out to a group of cell phones and pagers.  The system requires a email to text address, and does not accept the phone number directly. Does Zoom have an email to text address, for example google phone's is #@MSG.fi.google.com, Verizon's is #@vtext.com, etc. 

[JonathanMars]

Did you ever find out how to do this? 

[Eliot]

hi jonathanmars,

can you share what automated system you are using and any public documentation?  maybe we can figure out how to do this.

thanks,  eliot

[RN]

Hey @JonathanMars @Jordan_T wondering if you could share the automated system you're using and any documentation you maybe utilizing. I believe @Eliot or @Matt-LACA from the discussion on SMS email notifications maybe able to help you out here! Let us know how else we can help! 🙂

[JonathanMars]

Hello @RN @Eliot, 

What I'm looking for is functionality similar to this:

Found on this page https://www.verizon.com/support/text-messaging-faqs/. This functionality is standard with the major cellular carriers. I was curious if Zoom has an equivalent solution. The workflow is to send an email to a number and receive a text. This can be very useful due to it's flexibility of allowing a variety of different systems(websites/ automation) to send emails directly to a Zoom phone. I believe this is what @Jordan_T is looking for as well. The article you linked instead focused on notifying users of a text. I'm looking for a different way of sending one. 

[Jordan_T]

I am looking for the same functionality as @JonathanMars . We are sending from a system called Spok, which is what limits us to sending via a #@domain.com format. As @JonathanMars noted, this is pretty standard among major wireless carriers. I am hoping to replicate that functionality in zoom.

[RN · Accepted solution]

Hi @Jordan_T @JonathanMars I was able to ask a fellow Zoomie Solution Engineer around this functionality, and at this time Zoom Phone does not support this. However, I really love this functionality and highly encourage submitting this feedback. Here is you can Send feedback to Zoom. I also wanted to let you all know I have relayed this feedback internally. Thank you! 

[JonathanMars]

Hello @RN,
I appreciate you looking into and confirming the absence of that functionality. I'll make sure to send in feedback asking for this feature. I appreciate all your help. 

[RN]

@JonathanMars you're so welcome! 🙂 Glad I could chase that down for you & @Jordan_T 

[frankfouceHFT]

any update on the SMS email address?

[Jordan_T]

Nothing yet. I'm still hoping for a solution.