Distinctive Ring for Internal vs. External Calls

[kcp409]

Users are requesting a way to distinguish an incoming internal call (a call from an internal user) vs. a call from an external number. Is there a way to set a different ring tone for a direct call to someone's extension vs. a call to a call queue?

[JeffPCP]

I know that with a Yealink phone you can set those details within the phone via the upload/download contacts but that is also on GoTo. I'm actually here to find the information you're seeking as well.

[CarlaA]

Hi @kcp409 provided a useful answer, and I've marked it as the accepted solution. If you have any more questions, feel free to reach out!


 

[Budak3437]

You can change the ringtone in internal calls from the place in the image.

[Budak3437 · Accepted solution]

 so zoom desktop client --> setting-->Audio-->Ringtones

B.R.

[arac]

Anyone know how to do this with Poly Edge phones? 

[Kernel32]

I need this for Common Area Phones.  We are a retail company and need different ringtones for internal calls vs external calls vs parked call return to phone.  I can set different ringtones on the Yealink phones but I would have to create an address book entry for every internal number, which isn't realistic.  Still no way for it to differentiate the origin of the call coming in.