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Dial by name directory - search by voice

justinmarthaler
Contributor I
Contributor I

‎2024-08-05 02:38 PM

Is it possible to allow callers to search a dial by name directory by voice?  Or at least spell out the name using letters?  For example, if someone is searching for John Smith, could they say "Smith" or "S-M-I" and get matching names?  I'm trying to create a hands free experience for callers who get to an IVR that allows them to Dial by Name.

 

Thanks!

 

 

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1 REPLY 1

justinmarthaler
Contributor I
Contributor I

‎2024-08-07 01:24 PM

I submitted a feature request for this capability - Dial by Name Directory Voice Search - Zoom Community.  If you agree it should be added, please vote.