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Can you change inbound caller ID for call queue?

northeastuser
Newcomer
Newcomer

I've looked and found these old threads without resolution:

 

https://community.zoom.com/t5/Zoom-Phone-System/Incoming-Caller-ID-with-Call-Queue/m-p/55346?search-...

 

https://community.zoom.com/t5/Zoom-Phone-System/Caller-ID-Display-and-Directory-Incoming-Calls-Prefe...

 

We are new to Zoom phone and have prepped a call queue.  Working fine, but it displays as "INBOUND CALLER ID for CALL QUEUE."

 

Is there any way to reverse the order so that we can see what call queue is coming first?  When callers have longer names and we are looking at a iPhone or deskphone, we have to wait a couple beats to see what queue they are calling for.  Most of the time, especially for external callers, we want to answer the phone more quickly but need to know who they are calling (different company names) to offer the right greeting.  

 

Any way to solve?

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