Cannot acess Business Phone

[MrFrustrated-Zm]

I ported my office number over to Zoom a few months ago. Since that time I have not been able to access any calls and even more importantly my voicemail. Fortunately most client have my cell number but not all. Somebody please give me some help. There is NO customer support that I can contact. I don't know if there is a plan where I can upgrade for help?

[Eliot · Accepted solution]

MrFrustrated-Zm,

First, you should open a support ticket with zoom.  Second, there are some things you check which I will list at the bottom.

Sign in zoom.us

https://support.zoom.com/hc/en

 Go to My Account and select Support Dashboard

Click submit a request

Select Technical Support from dashboard

Fill out the request form and click submit.

Things to check.

1.  To check your connection to zoom and to test your audio.  Dial *TEST  (*8378) on your keypad.  Were you able to connect and were you able to speak and hear a recording of your speech?
2. Sign in to the Zoom Portal and go to Admin ->Phone System Management, Auto Receptionists, Main Auto Receptionist, Profile, Route to.  Edit Route To option to Route To User and select your extension from the drop down.  Now incoming calls will be routed to your extension. 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[MGSR]

Hi @MrFrustrated-Zm!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

[BobbiV]

Thank you SO much!  This was the missing piece in easily viewing messages on the web site under 'Personal' instead of going extra steps under 'Admin'  and in seeing the messages on the mobil app.  I asked the BOT and it replied 'read the manual' DUH.  That was useless.

[MGSR]

Hi @MrFrustrated-Zm!

Did you see the previous response from @Eliot?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!