Can't change settings - account not valid

[sgMay]

I cannot change settings because I keep getting a message tell mew that I need to have a US Metered call plan.

This is my call plan: Zoom Phone US & Canada Metered Calling

I am logged in.

I am the sole owner/ user.

How do I fix this!!!??

[sparrow]

If you have billing access, see if you have pay as you go under Zoom Phone. Dashboard => Account Management => Billing. In the list, you should see Zoom Phone with a Pay as you go plan. If you do not? That might be your problem. 

[Eliot · Accepted solution]

hi @sgMay 

you may need to assign your Zoom Phone US & Canada Metered Calling to your yourself, i.e. your extension.  goto zoom portal->admin->phone system management->users & rooms->select your name->assign->assign packages->assign your Zoom Phone US & Canada Metered Calling to yourself.

these are some helpful support articles for zoom phone:

Purchasing and assigning Zoom Phone licenses

Managing phone users

Getting started with Zoom Phone (admin)

Getting started with Zoom Phone (users)

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[sgMay]

Thank you this solution worked.

[makima10]

The issue is likely because the Zoom Phone US & Canada Metered Calling plan does not support the specific setting you're trying to change. Some Zoom Phone features require a different plan, like the US Unlimited Calling plan.

Here’s what you can do:

1. Check if the plan is properly assigned
   Go to the Zoom Admin Portal, then to Phone System Management > Users & Rooms. Click on your user name and make sure the calling plan is assigned to your user.

2. Review feature compatibility
   Some settings and features are only available with certain calling plans. Even if you have a metered plan, you might need an unlimited plan to access specific features like setting an emergency address or assigning a phone number.

3. Make sure your account setup is complete
   Zoom sometimes restricts access to settings if key setup steps (like setting an emergency address) haven’t been completed.

4. Contact Zoom Support
   If you're still stuck, it’s best to contact Zoom Support. Explain the issue, mention your plan, and include the error message you're seeing. They can confirm whether the plan supports the feature you’re trying to use.