Can't change settings - account not valid

[sgMay]

I cannot change settings because I keep getting a message tell mew that I need to have a US Metered call plan.

This is my call plan: Zoom Phone US & Canada Metered Calling

I am logged in.

I am the sole owner/ user.

How do I fix this!!!??

[sparrow]

If you have billing access, see if you have pay as you go under Zoom Phone. Dashboard => Account Management => Billing. In the list, you should see Zoom Phone with a Pay as you go plan. If you do not? That might be your problem. 

[Eliot · Accepted solution]

hi @sgMay 

you may need to assign your Zoom Phone US & Canada Metered Calling to your yourself, i.e. your extension.  goto zoom portal->admin->phone system management->users & rooms->select your name->assign->assign packages->assign your Zoom Phone US & Canada Metered Calling to yourself.

these are some helpful support articles for zoom phone:

Purchasing and assigning Zoom Phone licenses

Managing phone users

Getting started with Zoom Phone (admin)

Getting started with Zoom Phone (users)

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[sgMay]

Thank you this solution worked.