Call monitoring indication

[Dlemesurier]

When call monitoring, for ZOOM PHONE ONLY, is active in a call queue, does the agent or the caller have any indication that they are being monitored?

More specifically; will the queue member see or hear anything that tells them they are being monitored.

Note: just Zoom phone. Not Contact Center

[enielsen · Accepted solution]

I assume you mean if the admin is listening in to an agent's call rather than whisper or barging in? I don't believe there is any indicator to anyone on the call that the admin is listening. Documentation also says this is the case.

[Dlemesurier]

Thanks @enielsen 

[maddysonja]

hey