Subject: Zoom Phone Setup – Verification Screen Frozen & Local Dialing Misrouting (AU/NZ Metered Pla

[pmwilkinson]

Subject: Zoom Phone Setup – Verification Screen Frozen & Local Dialing Misrouting (AU/NZ Metered Plan)

Message:

Hi Zoom Support,

I'm configuring Zoom Phone under an AU/NZ metered plan and have encountered several setup issues that are preventing basic functionality:

1. Phone Number Verification Lock

• I assigned the internal Zoom Phone number provided by the system.
• Upon doing so, I was prompted to verify the number — a code was sent via SMS or voice call.
• However, the verification screen froze and blocked access to the Zoom desktop app, preventing me from checking whether the code was received.
• I canceled the verification box to regain control of the app, but now I'm unable to enter the original code or trigger a resend.
• There’s no indication of where the code might have arrived — my number may not support SMS yet, and I haven’t received a verification call either.

1. Local Dialing Issue

• I'm located in Victoria, Australia and using the AU/NZ Metered plan.
• When I dial my local landline using the correct format (XXXX XXXX), Zoom rewrites it with international codes (+61) and then fails the call with the message “can’t call to that area.”
• My Time Zone is correctly set to Melbourne (AEST), but I don’t have access to Zoom Workplace Sites or Emergency Services sections — so I can't verify or adjust region defaults.
• The only package showing is AU/NZ Metered; I want to call a UK landline and pay per 60 seconds
• I;ve tried to assign  both the Phone and Direct Number fields with the internal number Zoom offered me (which has an Australian prefix) but the phone number verification lock issue above stopped me doing this.
• Dialing rules and call routing appear to be misinterpreting local numbers as international.

Request:

Could you please:

• Help complete or bypass the verification step so I can fully activate the assigned number.
• Confirm that local Australian landline numbers are supported under the AU/NZ Metered plan and suggest how to correct the misrouting.
• Advise whether region defaults or dialing policies can be adjusted on metered plans that do not show Sites or Emergency Services tabs.

I’d really appreciate a guided solution — even though my needs are basic, navigating these setup steps has been far from straightforward.

You did offer a guided setup when I installed, but I thought it would be easy. Can I get that support now?

Thanks so much, Maurice