Call history is missing few calls.

[divya_divz]

Enduser is a part of call queue and some of the calls are missing in the history., Where as in the logs I can see all the calls , but few are missing in Zoom workplace app history. 

[Eliot · Accepted solution]

hi @divya_divz 

please try using enhanced call history.

Accessing enhanced call history in Zoom Phone

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0081401

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thanks, eliot