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Call summary visibility across queues - Issue

SiobhanMD
Newcomer
Newcomer

‎2025-11-17 03:57 AM

Hi,

 

I had always understood that Zoom Contact Center (Voice) could be configured to only show history (call summaries) from the same contact team. So for example, anyone contacting Team A can see only see other call summaries from Team A. They wouldn't be able to see that the caller had recently also spoken to Teams E, G and H, or view the summaries from those calls.

 

However, we have just found that the above is NOT the case at all which is causing some concern. Team A can see the history of interactions with Teams B, C, E etc and read the call summaries which is a real data privacy concern.

 

Have we misunderstood something? Has something in Zoom been changed?

 

Regards

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