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Call Queue reporting, Abandoned Calls

Gus_Lippolis
Contributor I
Contributor I

Is there a way or is it on the roadmap to customize call reports to exclude calls less than 5 seconds, so they are excluded from abandon call reports?

 

Would also like a recoverable abandon call report. Abandoned calls greater than 5 seconds that presented a caller ID.    

2 REPLIES 2

Budak3437
Zoom Partner
Zoom Partner

Gus_Lippolis
Contributor I
Contributor I

Thank you but this does not address time perimeters for abandoned calls.  a 1 or 2 second abandoned call counts as abandoned.