new filter option in call center agent report

[VagnerAG1]

I would like to request the inclusion of a specific "Work Started" filter option in the agent history report in the contact center

[ArvinG]

@VagnerAG1 – When you say “Work Started,” which exact moment do you mean—the start of After-Call Work (Work state) right after an engagement ends, the time the agent accepted the engagement, or something else? Thanks in advance for the additional context!