Call Queue reporting, Abandoned Calls

[Gus_Lippolis]

Is there a way or is it on the roadmap to customize call reports to exclude calls less than 5 seconds, so they are excluded from abandon call reports?

Would also like a recoverable abandon call report. Abandoned calls greater than 5 seconds that presented a caller ID.    

[Budak3437]

Hello , 

Could you please check the link below?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061144#h_01F5Y288J74EBNB4E5H82BJ8...

[Gus_Lippolis]

Thank you but this does not address time perimeters for abandoned calls.  a 1 or 2 second abandoned call counts as abandoned.