cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Billing and Plans

TABadmin
Newcomer
Newcomer

We are experiencing an overage on our phone usage each month.  Can I upgrade only 2 of my heavy users to the prepaid unlimited plan or do I have to upgrade all users from the metered plan to the unlimited plan?

1 REPLY 1

ted
Community Champion | Employee
Community Champion | Employee

@tab you can upgrade your heavy users to unlimited plan.    You can totally mix and match license types.  If you know all of the overages from two users, I think that makes perfect sense!


Kind Regards,
Ted