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Billing and Plans

TABadmin
Newcomer
Newcomer

We are experiencing an overage on our phone usage each month.  Can I upgrade only 2 of my heavy users to the prepaid unlimited plan or do I have to upgrade all users from the metered plan to the unlimited plan?

1 REPLY 1

ted
Community Champion | Employee
Community Champion | Employee

@tab you can upgrade your heavy users to unlimited plan.    You can totally mix and match license types.  If you know all of the overages from two users, I think that makes perfect sense!


Kind Regards,
Ted