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Auto record only external calls (never internal ones)

josh_swr
Explorer
Explorer

‎2025-01-17 07:00 AM

I've got automatic recording setup for my call queues and users. However, I need to make sure internal calls between employees aren't recorded. 

 

I know that enabling auto recording on the call queues will cover inbound calls, but I need to make sure outbound ones are auto recorded too. How can I enable this without it triggering for internal calls?

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