911 for external calls

[rbeckettCB]

My company is a telehealth business and we sometimes have calls where a patient will have a medical emergency when on the line with one of our team members. We are trying to figure out a way to enable our team to call local emergency services dispatchers near the member. Has anyone found a clever way to support this kind of workflow with Zoom Phone? As of now our only idea is to provide our teams with numbers for local emergency dispatchers using the patient's address and a Google API, but if there's a more standard option anyone has discovered we'd be interested in alternatives.

[Eliot]

hi rbeckettcb,

i found three documents on the internet that may provide some useful information.

Effective Use of 911 for Emergencies During Telehealth Sessions (hhs.gov)

Creating an emergency plan | Telehealth.HHS.gov

Standard Telehealth Emergency Handoff Procedures for Patient Emergencies During Synchronous Video Te...

thanks,  eliot