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zoom meeting always get disconnected, this annoys me a lot

danielzuo
Newcomer
Newcomer

Hi, there, I use zoom meetings to teach my students, and during the meeting, it always gets disconnected. 

like yesterday, it happened 5 times during a 2-hour online class!

so basically, I share my screen with my students, and when the disconnection happens, zoom will automatically reconnect it again. I don't know this since I am teaching, but when the disconnection happens, the shared screen is also gone, and the reconnection cannot reconnect shared screen. my students cannot see my shared screen and I am still talking with them not seeing anything.

Can anyone help me with this?  This annoys me for a long time. I cannot believe zoom is so unreliable now! 

3 REPLIES 3

storyhub
Community Champion | Customer
Community Champion | Customer

Without hardware, bandwidth, and connection details I can only make an educate guess. Typically this is the result of using a WiFi connection instead of connecting the computer via ethernet. Make sure the computer is connected via ethernet, run a bandwidth check and make sure you have at least 6-8 Mbps upstream, preferably 10+.

lpaez211
Newcomer
Newcomer

Has ANYBODY found a solution for why zoom is disconnecting and reconnecting so frequently now? I have ethernet cable, and excellent upload and download speeds, but I'm still being disconnected and automatically reconnected every day. It's been happening more and more frequently. Hoping someone can tell me a quick fix. 

Santosh_C
Newcomer
Newcomer

What kind of computer and operating system are you using?