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Rode microphone disconnecting during meeting

Sanadora
Newcomer
Newcomer

I use Zoom for my yoga classes since many years without issues. Since about a month, I think since Zoom update to Workplace, I start my class sharing music from Spotify, as always, and using my Rode Wireless microphone. Suddenly, my mic disconnect and no more sounds are shared. When I try to unplug my mic or adjust the setting in Zoom, the whole app freezes and stop working. I have to start the meeting again and use my laptop microphone instead of my Rode microphone. Is there a solution to this issue??

1 REPLY 1

bstrelko
Community Champion | Customer
Community Champion | Customer

A couple of questions:

-Which version of Zoom and which OS (including version) are you using?

-Have the Rode USB drivers been updated?

-Can you reproduce the issue reliably? If so, does the audio drop happen at roughly the same timestamp after each meeting is started?

 

NEVER physically unplug an audio device mid meeting, as this is likely to cause stability issues.