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Zoom AI Companion2024-11-21 10:44 AM
A user in my account has been receiving incoming meeting requests on her android Zoom client from another user, usually using the Windows desktop app, 3-12 hours after an unscheduled meeting took place between them. There is no call being placed, but her android phone rings and shows an incoming request from the person she met with earlier in the day.
On her end, it looks like the caller is reaching out to establish a second meeting, but when she accepts the request, it is immediately disconnected, and there is no record of the call. On the caller's end, he receives a notification that his call was declined, even though he did not place a call. This has happened several times between these two users over the past 6 months and both of them have been using the latest software versions for android and Windows.
Additional info: The user receiving the call is US East Coast, and the "caller" is on the US West coast so there's a 3 hour time difference. Both users have the correct time and date settings on their devices, and the ghost call notifications occur at a random point within 3-12 hours after the actual call. Our organization uses Outlook for email and scheduling and have it linked to our Zoom tenant, and the calendar integration between the two is not always smooth, but this specific issue only involves unscheduled meetings. The receiver does not want to disable incoming meeting request notifications on her phone, but we would like to figure out why she receives notifications for calls that the other user is not placing, so we can prevent them.