technical support tickets keep getting closed and marked as solved instantly

[ruigol]

my technical support tickets keep getting closed and marked as solved instantly with no comment or anything, what is that? I cant get access to the live chat support, my tickets are ignored and marked as solved, how am i supposed to report a problem with this kind of system????

My issue is that a meeting recording keeps crashing while trying to convert it. I've tried all the troubleshooting steps to no avail, reporting the issue doesnt seem to be a thing and neither does getting any support. Not impressed at all. Won't be surprised if this post gets deleted too.

[Ray_Harwood]

Welcome to the Zoom Community, @ruigol.

What type of account do you have, Basic or Licensed?

[shearers]

Hi Ray,

I'm not that guy, but have the same issue right now and have a basic account.

[Ray_Harwood]

Welcome to the Zoom Community, @shearers.

I’m not a Zoom employee, and don’t really know the “official” answer to this. But I’ve heard  of situations where a person continuously sends tickets on the same topic, often complaining a lot rather than contributing technical information that would directly contribute to a solution. These types of tickets can be closed without response, I believe. 

I’m not saying your tickets are like that, just a suggestion to step back and look at your tickets to see if they’re really “business-like” and contain enough information that the support agent can actually formulate a helpful answer.