technical support tickets keep getting closed and marked as solved instantly

[ruigol]

my technical support tickets keep getting closed and marked as solved instantly with no comment or anything, what is that? I cant get access to the live chat support, my tickets are ignored and marked as solved, how am i supposed to report a problem with this kind of system????

My issue is that a meeting recording keeps crashing while trying to convert it. I've tried all the troubleshooting steps to no avail, reporting the issue doesnt seem to be a thing and neither does getting any support. Not impressed at all. Won't be surprised if this post gets deleted too.

[Ray_Harwood]

Welcome to the Zoom Community, @ruigol.

What type of account do you have, Basic or Licensed?