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cannot get my photo to show up on zoom calls when video is turned off after latest updates???


After the recent updates, when I go onto any zoom calls offered by others, my photo that is on my paid account does not show up in the meetings? Until 2 weeks ago, the photo was always on the screen when I turn off the video. It is merely a black screen with my name in white?


How to get my photo to follow me around on other zoom calls?


I am not eligible for live customer support unless my account is a business account or I pay more each month. 

Thanks for any ideas on how to correct this. 


Community Champion | Customer
Community Champion | Customer

Hi - try uninstalling and reinstall the Zoom application. This can help resolve any corrupted files or settings that may be causing the issue.


Hope this helps - Happy to help further!!
Thank you very much and have a great one!

Warm regards