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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

WHY is saying account does not have access to live chat support.

AngelMel
Newcomer
Newcomer

‎2021-11-14 01:44 PM

my previous H.P laptop opened and joined ZOOM meetings off the bat easy.  Why an i being denie - Nothing happens when i click big Yellow meeting button?

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4 REPLIES 4

AngelMel
Newcomer
Newcomer

‎2021-11-14 01:47 PM

Also now got  "HELP" note - Unfortunately, your account does not have access to live chat support.  BUT i have joned in fine before on oLder  H.P. laptop..?!!

 

abusechatbots
Newcomer
Newcomer

‎2023-01-09 10:05 AM

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GimmeTech
Newcomer
Newcomer

‎2023-04-01 11:21 AM

So has anyone gotten an answer about this from Zoom? I too have always been able to access live support and am suddenly getting this message (and of course, can't get past the robotic interface).

 

 

Marce1
Newcomer
Newcomer

‎2023-07-03 06:26 AM

I am having the same problem. I have a paid account. Not sure why I wouldn't be able to access live support.

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