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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

transcripts and summaries.

Oakbell
Newcomer
Newcomer

I have a pro account.

I see the options for transcripts and summaries, but can't see if I can have these features or how to access them.

Is there a guide somewhere?

3 REPLIES 3

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

Everything you ever wanted to know about Zoom is on the Zoom support site

 

https://support.zoom.us/hc/en-us 

 

https://support.zoom.us/hc/en-us/articles/115004794983-Audio-transcription-for-cloud-recordings 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

On summaries.  I just can't make sense of what is needed.  I've been through and checked the various things in setting and tried clicking the button during a meeting, but no summary is offered.

Do i need to be cloud recording at the time?

On transcripts.  I see that you need to have Business version (I have Pro).  But when i went to upgrade it says the minimum users for Business is 10!  Is that right?