Personal Account: “Locked by Admin” Settings After Downgrade to Basic—No Admin on Account

[JoyZiaja]

Hi,
I have a personal Zoom account that was previously on a Pro plan, but I recently downgraded to the Basic (free) plan. Everything was working fine until this morning, but now my meeting settings (especially my Personal Meeting ID) are “locked by admin,” and I can’t change them. I am the only user on this account—there is no admin or organization associated with it.

Because of these locked settings, my meeting participants can’t join, even when I start a new meeting and share the correct Meeting ID and passcode. I’ve tried scheduling new meetings and checking my account status, but nothing has worked. The message says, “Per new security guidelines, you cannot change this setting. Please contact your account admin for more information,” but I am the only user.

Since I’m on the Basic plan, I don’t have access to direct Zoom Support. Can someone from Zoom help me unlock my account settings or reset my Personal Meeting ID so I can host meetings again? This is a BIG problem!!

Thank you for any help!