Video conversion failed due to system upgrade

[wsam1_]

Dear All 

I really need your help on this issue, 

My video conversion was interrupted due to sudden system upgrade. 

is there any way to retrieve or resume my video conversion ??

really appreciate your help

[Bort]

Hi @wsam1_ 

It may be possible, assuming the interruption didn't corrupt the raw video files. 

1. Open the desktop client and click on the Meetings tab. 
2. At the top of the left panel, click on the Recorded tab. 
3. Find the meeting you recorded and click Convert. 

That should restart the conversion process. 

[wsam1_]

Thank you Bort !!