cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

I Can't Use Video as Virtual Background

Devanga
Newcomer
Newcomer

‎2021-08-17 06:10 PM

If i want to add my virtual background, there is only 1 option which is add image. I already update my zoom to 5.7.5. Pls help me how ?
Image :

Devanga_0-1629248969658.png

 

0 Likes
2 REPLIES 2

Bort
Zoom Employee
Zoom Employee

‎2021-08-17 07:39 PM

Hi @Devanga , 

If that is the only option available, it means that either your account Admin does not allow the use of Video virtual backgrounds, or you don't meet the system requirements to use a video as a virtual background. 

ks1
Newcomer
Newcomer

‎2021-08-17 09:11 PM

Hello @Devanga  

This could mean that your device can only handle pictures, not videos. But, I would recommend you to change some settings in your account. Also, try again. I also recommend you to go through this link  which @Bort had already given.

 https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements