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Presence status stuck on “Offline”

zoomz
Newcomer
Newcomer

My Zoom account has been stuck showing “Offline” for several days.
Both I and my contacts see each other as offline, and my status cannot be changed manually.

I have already tried the following steps, but the issue persists:

• Signed out and signed back in
• Selected “Sign Me Out From All Devices” on the web
• Uninstalled and reinstalled the app
• Restarted my device
• Checked both Wi-Fi and mobile data connections
Despite all of this, my account still shows “Offline” and I can’t join or host meetings properly.

Even when I try to manually set my status to "Available" from the status settings, nothing happens.
When I log in through the Zoom website, I see a red message next to my profile that says "Not connected."

Does anyone know how to fix this?
I really need this resolved before Thursday afternoon, as I have to use Zoom for class again.
Please help!

 
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