Missing Recording File – Unable to Locate or Recover

[jolenevdh2021]

Hello,

I recorded an important seminar last night using the Zoom DesktoP APP (Version: 6.3.5) on my laptop. The seminar ran through the night, so I set Zoom to record so I could review it in the morning. I ensured the following before leaving Zoom running:

• The default recording folder was correctly set.
• My laptop’s sleep settings were turned off.
• The Zoom app showed the recording status (red dot) at the top of the screen throughout the session.

This morning, I discovered that no recording file was created or saved. I have taken the following steps to locate or recover the recording:

1. Searched my laptop for temporary files, including .zoom and __zoom__, but found nothing.
2. Checked the default Zoom recording folder, which is empty.
3. Opened the Zoom Desktop App and checked under Recordings, but the session is not listed.
4. Logged into the Zoom Web Portal and looked under Recordings, but nothing appears there either.
5. Used a file recovery tool (Recuva) to scan my laptop, but no Zoom files were recovered.

The recording was vital, and I am unsure what went wrong since the recording indicator was active throughout the meeting. Is there any way to recover the file or determine why it wasn’t saved?

I would appreciate your assistance with this matter.

Thank you, Jolene

[LocateULR]

Same here. The recording should have been on the list of recordings. My download was interruped and it is gone; however it should have been listed in the list of recordings. I am finding that there is not consistency in this area. It is a hit and miss when conducting a local recording. Your recording may or may not appear on the list, so you will not have another chance to download important recordings.