Microphone Continuously Disconnecting throughout Meetings

[Tattersail]

I am having an issue with zoom where my microphone keeps disconnecting constantly throughout meetings and calls. I have to "switch" my microphone between default option and the mic itself after it disconnects to get it to work again. The default mic and the mic I pick on the list are the same mic.

Zoom is the only talk/VoIP app that does this. My microphone works perfectly on Discord and in various game VoIPs. It is a very frustrating problem as I use zoom quite a bit and have done EVERY "fix" I could find both on the forums and in the tech support files and nothing is working. The error that pops up over my mic is "your microphone is not working. Please check your connection" (paraphrased). When I test my mic pre-meeting, it's showing as working, it is only while actively in meetings that it repeatedly disconnects.

Windows 10: All drivers including audio are up-to date. Zoom is also running on the most recent version.

Does anyone have any leads on how to fix this? It's driving me insane.

[JasonPDietz]

I have also experienced this exact issue, toggeling between microphone sources resolves the issue for the duration of the meeting.  Disconnect occurs about 1-2minutes into joining the meeting.

No other issues with the microphone, the same behavior is not observed in Teams meetings.

[Kindoftall]

 I have an HP Laptop and I have to "check my audio devices" to get the single Mic I use  (that is incorporated into the laptop) frequently to get it to keep working. It seems like a software/hardware disagreement. It's an HP x360 15-cn-xxx Envy Product number 56M30AV

[RN]

Hey @Tattersail @Kindoftall @JasonPDietz instead of switching your microphone input in-meeting from the microphone selector; go into the Zoom Desktop Client settings > Audio > and select the microphone that you're NOT having issues with; this will default your microphone to the one that seems to be working best.

As to a fix; I can't recall I've experienced such issue, nor sure how I can replicate this to determine the cause... If you've already tried the following: Uninstalling and reinstalling the Zoom application and Troubleshooting Audio Issues.

One thing I could think of is Windows has some Audio Enhancements that maybe affecting Zoom. Could you lastly try to Enable/Disable 'Audio enhancements' in the Windows Sound settings until the issue is resolved or see if that resolves the issue?

Our Zoom Support team will need to analyze a meeting in-order to detect the disconnect reasoning. 

Looking forward to your replies!

[Kindoftall]

I will respond to each idea below.

Hey @Tattersail @Kindoftall @JasonPDietz instead of switching your microphone input in-meeting from the microphone selector; go into the Zoom Desktop Client settings > Audio > and select the microphone that you're NOT having issues with; this will default your microphone to the one that seems to be working best.

*** This is a laptop with only one microphone. It works superbly with any other application except Zoom.

As to a fix; I can't recall I've experienced such issue, nor sure how I can replicate this to determine the cause... If you've already tried the following: Uninstalling and reinstalling the Zoom

This issue has persisted since the initial installation day. Despite several reinstalls for version ...

updates.and Troubleshooting Audio Issues.

***Before I uninstalled and reinstalled the software I went through all of the audio issue bullet points.

One thing I could think of is Windows has some Audio Enhancements that maybe affecting Zoom.

*** I uninstalled all the audio enhancements and used the most recent versions. That created no audio output at all for any reason. NO LUCK,

Could you lastly try to Enable/Disable 'Audio enhancements' in the Windows Sound settings until the issue is resolved or see if that resolves the issue?

*** That is a fine way to get no audio at all. Thanks for your attention. Perhaps there is some kind of diagnostic software that can generate a report to let a technician see what enviromant it occurs in.

[Kindoftall]

I only have ONE microphone so switching is not an option.

[Kindoftall]

I have tried EVERY ONe of the ideas you have suggested BEFORE resorting to this complaint.

Zoom needs to look into specific equipment configurations that are provided with my and other HPs. They lost me as a paid user because only a fool would pay for a product that malfunctions regularly.

[DavidJW]

We are having this happen on multiple computers. Seems to happen at the same time even though both computers are in different auditoriums and in different meetings. Occasionally it will happen to one computer and not the other. We have uninstalled and reinstalled. We have checked settings and updated drivers and made sure zoom is on latest version.

[jsn]

I have the same problem - just started after a recent Zoom update. Nothing seems to fix it.

[pete333]

We have the same issue with multiple users, and it has been going on for 12+ months—only, and there is an issue with Zoom. Somehow, Zoom and Poly/Plantronics are not friends :(.

I had to resort to an old headset, which was a waste of Money (Plantronics). Has anyone had this happen with non-Poly headsets?  I have spent hours with Poly, Microsoft, Zoom, and Dell trying to resolve.  They all blame each other.  By process of elimination, my gut tells me its likely Zoom.  But who knows!  So frustrating.

[MGSR]

Hello there,

I'm sorry for the late response and for the inconvenience. 

When the issue occurs, does Zoom still have permission access to your microphone and speaker? I will check with our development team to see if there are any other suggestions as well.

Enable or turn “ON” the “Allow access to the microphone on this device” (Windows Only)

1. On the Windows machine, Click Start > Click settings (gear icon) > then go to privacy > scroll down or search for microphone, then click it.
2. On the microphone, access for this device is off. Click change
3. Make sure microphone access for this device is "ON.”
4. Then allow apps (Zoom) to access your microphone.

Let us know if this helps.

[DLanz]

I appreciate the attempts at a fix. I started using a wireless lavalier microphone with my iphone for recording lectures on zoom. I lecture to a live and an on-line audience (on-line via zoom) and the on-line audio is bad unless I use a mic, but if I am "muted" by the admin when I enter the meeting, "unmuting" myself in zoom still doesn't get my mic to work. I have to leave the meeting and re-enter and make sure I am not muted upon entering the meeting (which is tough, b/c with the recording, we do not want other participants to suddenly appear on-screen during the recording, which might happen if they make a noise). Even when I am a cohost, I get muted when I enter. Simply "unmuting myself" does not work for this microphone (unlike if I am using headphones with a mic, which work once I click on the microphone button in the zoom window). This is super frustrating, b/c the mic words great except in this situation.