Meeting link sometimes not working properbly

[gfk-fachverband]

Hello,

we expierencing, that our customers are not able to join the link to our meeting by link.

This happend already several times allthough loggin is possible with ID and Passcode to the same meeting. The meeting is set up as a reoccuring meeting.

Error: Meeting-ID wrong

At the same time, some of our customers are able to join with the recieved link.

Any idea, what`s generating this issue?

Many thanks,

gfk-fachverband