Zoom Phone Recordings accessible from Admin Log but not from User log | Community
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Newcomer
February 19, 2025
Question

Zoom Phone Recordings accessible from Admin Log but not from User log

  • February 19, 2025
  • 4 replies
  • 0 views

I cannot access my Zoom Recordings from Personal > Phone > Recordings

 

But I CAN access them from Admin > Phone System Management > Logs

 

I am the OWNER of the account and I am the only user.    I have 

 

This is actually causing me to not be able to access these recordings via the API, getting 404 file not found on the recording (which led me to this above - I assume this is related).

 

I have followed instructions here:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069655

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069692

 

and all settings are set to allow recordings and access recordings.

 

Please advise.   

4 replies

sparrow
Community Super Champion | Customer
Community Super Champion | Customer
February 19, 2025

Go into your site settings and policy. Check the feature below.

benji800Author
Newcomer
February 19, 2025

I can confirm this is already set as such

 

 

  

sparrow
Community Super Champion | Customer
Community Super Champion | Customer
February 19, 2025

Can you confirm that you also have the user setting checked as well.

benji800Author
Newcomer
February 20, 2025

How do you mean user setting?

 

All 3 checkboxes are checked per your screenshot

sparrow
Community Super Champion | Customer
Community Super Champion | Customer
February 20, 2025

You checked the site level settings, but within each user account you also have the same policy settings that can be enable/disabled. Even though you verified it has been enabled in the site settings, that can differ at the user level if your enabling/disabling policies there.