How to Delete Offensive Comments From Chat Box and Q&A Box?

[Heidi_Love]

We want our webinar attendees to be able to contribute to both the chat box and the Q&A box, but is there a way for us to delete specific comments if they are offensive or inappropriate? And if so, can Co-Hosts and/or Panelists perform that function?

Also, can a specific attendee be muted from the chat box and Q&A box, but still remain an attendee?

[Ray_Harwood]

Hi, @Heidi_Love,

There’s a new feature recently in Zoom where the host can right-click a chat entry and delete it.

 If you’re concerned about Q&A content, choose the configuration where only answered questions are shown. Questions can also be deleted by the host.

 There’s currently no way to silence a particular participant without booting them from the session. 

[Heidi_Love]

Oh wow! Thank you Ray! The ability to delete a chat comment must be brand new as we couldn't find info about it anywhere. If this is indeed the case, then Zoom Webinars might actually work for us after all.

However, we would need our Co-Hosts or Panelists to be able to delete comments, as our Host would not have the bandwidth to moderate the chat box while presenting live. Do you know if the Co-Hosts or Panelists can delete individual comments? Or only the Host?

[Ray_Harwood · Accepted solution]

See the post from Jeff (of @ZoomTestKitchen)  here on your other thread.  I think he meant to post that on this thread... but he explains how to do it.  It allows the poster, the host, and co-hosts to delete messages.

[Heidi_Love]

Thank you for all the info, Ray!

I found out from Zoom support that the feature that allows you to delete chat comments is new and you have to contact Zoom support to request that they turn the feature on for your Zoom account. In order for them to enable this for your account, they need a couple of things:
 

1. acknowledgment that all participants who will join the user’s meetings or webinars will need to have at least version 5.6.3 in order for them to be able to delete their own chat messages.

2. written consent from the account admin or owner to activate this feature.

Just fyi for anyone else looking into this topic.