IVR on Zoom Phone forward to Contact Center

[nathanalvesvds]

Hello. I'm studying Zoom phone to deploy to a customer company, and I'm wondering if a Zoom Phone IVR can redirect calls to a Zoom Contact Center voice queue (with ZCC queue capabilities). Is that possible?

[ashabana · Accepted solution]

@nathanalvesvds yes you can.  you can go to the auto receptionist IVR and select forward Zoom contact center and select the ZCC flow which you want to use.