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Call queues

nathanalvesvds
Explorer
Explorer

‎2025-02-26 04:09 AM - edited ‎2025-02-26 10:08 AM

Hello. I'm studying about Zoom Contact Center for a project, and we want to create call queues that inform the position of the agent (zoom contact center feature) and a IVR.

 

My question is: Is it possible to a Zoom Phone IVR to forward a call to a Zoom Contact Center queue? So the queue informs the position of the user.

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