gwen9
Newcomer
Newcomer
since ‎2025-09-18
‎2025-12-18

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User Activity

Agent to Agent Warm Transfer while unavailable...

2025-10-24 07:09 AM
Hi, Since Zoom Contact Center doesn’t allow transfers to unavailable agents, is there a way for agents who are marked unavailable for external calls to receive internal transfer calls from other agents? For example, I have an agent who is unavailable...