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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Wrap Up on email queue not preventing new engagements from being routed to users

amyfeit
Participant
Participant

‎2025-04-15 11:34 AM

We have a voice queue and an email queue.  When in the wrap up status for the email queue, agents are being fed new engagements.  Is this how it is supposed to work? Is there a way to set it up so that they are not receiving new engagements until that wrap up time has ended?  FYI-their status is not changing to show "Wrapping Up" either.

3 REPLIES 3

JWieme
New Member
New Member

‎2025-04-16 11:21 AM

This same issue is happening to our team as well.

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JWieme
New Member
New Member

‎2025-04-16 11:22 AM

This is happening to our team as well with 1 agent. She will be in a wrap-up status and gets a new engagement before she's completed the one she's wrapping up.

0 Likes

amyfeit
Participant
Participant
In response to JWieme

‎2025-04-16 12:03 PM

I have an open ticket with zoom on this one and will be sure to update this when I hear back.

0 Likes