cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Adding contacts and accounts for a call

SConnelly-IF
Newcomer
Newcomer

‎2023-09-07 06:16 AM

When a call comes in and i have multiple contacts with that number, a search screen pops up showing contacts, cases and other records related to that phone number.

 

Is it possible to select a contact from that search screen to add it to the call engagement?

 

How do I do that?

 

If I can't, what is the point of the search screen?

 

Thanks,

Steve

0 Likes
0 REPLIES 0