Hi there,

I am reaching out because we have recently installed the official Zoom Phone integration for Zendesk. However, we have encountered an issue where none of the call recording URLs seem to work. Instead, they all give a "no permission" error. We have already created a support ticket for this problem but wanted to check with the community to see if anyone else has experienced the same issue and resolved it. 

Full error replicated:

You cannot view this recording

No permission

401 - v=2.0;clid=aw1;rid=INT_2293b7d5c1d6ecae

I am the account owner and main administrator for our Zoom instance and am unable to resolve this on my own.

Has anyone within the Zoom community who uses Zoom Phone and Zendesk experienced this issue? I'd much appreciate any assistance you can provide.

Hi everyone,

I need some help with the Zoom admin panel. We have a main account to manage several other paid accounts. I'm trying to create an API key for one of these Zoom accounts but it's giving me the following message: "Developer privilege is required. Please contact your account admin".

In tutorials online I see that you can change the account privileges in the admin panel of the main account (as you can see in this screenshot that I found on internet). However, I can not find this admin panel. It's simply not showing up. Why is the admin panel not showing up? Is there another way to change these privelege settings?

Thanks in advance,
Best,
YW

We have integrated Zoom with our Salesforce instance.  We were led to believe that if we held a Zoom event any registered user that is in Salesforce would show an event automatically.  It doesn't seem to be happening.  Would anyone know if this is possible?

Hello. I am an engineer currently trying to create a system that uses webhooks to send notifications to Slack when a call on Zoom Phone is missed, based on a request from our sales team. Specifically, the plan is to trigger a GCP Cloud Function endpoint with the webhook, which in turn sends a notification to Slack.

Although I've managed to send notifications to Slack by using the verification button on Zoom Phone, I'm not sure how to actually integrate Zoom Phone with the webhook I've created. In my research, even for internal use, it seems that we need to apply for and obtain approval from Zoom for the webhook. I'm also struggling with how to deploy and install it for use by other employees, as I haven't been able to validate it in a production environment.

If anyone knows anything about this, I would appreciate your guidance.

I am reaching out to report an issue I've encountered in the final steps of submitting my OAuth app for review. Despite ensuring that all prerequisites and form fields have been completed, the submission button for my OAuth app remains inactive. There are no error messages or clear indications provided on the Developer Dashboard to suggest any missing or incorrect information.

RESOLUTION UPDATE:

The issue has been resolved. Although I'm unsure about how to delete the post, it's important to note the cause of the problem for anyone who might encounter a similar situation. One of our developers identified that there was a discrepancy in the application: a "login" link provided in the submission for review did not match the corresponding link within the application itself. This mismatch was not flagged by the submission process, which led to some confusion. Please be aware of this in your own submissions.