Enabling Zoom AI Companion for a few users to test

[LToledo24]

I am attempting to test the Zoom AI companion feature before rolling out the function to all users in my environment.

The issue is that I am using an admin account and I attempt to allow only a few users but it says Locked by Admin even though I unlocked the feature. Ultimately, my goal is to have a few users enabled to test the features. 

Here are the sequence of events that I have tried: 

• Logged in as admin
• Toggled the Zoom AI Companion feature on
• Logged out
• Logged in as a regular user
• Go to Account Settings

Please assist as I have tried following the instructions on the Tiered settings page but none of that has helped. 

[bstrelko]

Is the 'regular user' you're logged in as part of a user group? If so, policy at the group level (beneath account level in the hierarchy) may be restricting its settings - please check this first.

[LToledo24]

No, its not part of any group. I used both my regular account and an admin account and still no option to change it.