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When call monitoring, for ZOOM PHONE ONLY, is active in a call queue, does the agent or the caller have any indication that they are being monitored?
More specifically; will the queue member see or hear anything that tells them they are being monitored.
Note: just Zoom phone. Not Contact Center
Solved! Go to Solution.
I assume you mean if the admin is listening in to an agent's call rather than whisper or barging in? I don't believe there is any indicator to anyone on the call that the admin is listening. Documentation also says this is the case.